Refund policy

You can cancel your order at any stage up to the point of dispatch at no charge. Simply contact us by phone on +353 833 868 004 in Ireland or email info@criadowines.com When contacting us, please provide us with your order number, as per displayed on your order confirmation. You are entitled to a cooling-off period of 7 working days, which begins on the day after you receive delivery of your order. During the cooling-off period, you may cancel your order for any reason. Upon cancellation, we will make the necessary arrangements to facilitate the return of the order and will reimburse you within 30 days. While we are more than happy to help if you wish to return goods that are not faulty or damaged, you will be responsible for any costs incurred in returning the goods. In the unfortunate case of goods being faulty or damaged in transit, Criado Wines offer the choice of either a replacement or a full refund including any delivery charges incurred. Simply contact us by phone or email (details above) and we’ll take care of the rest!